We move you, we fix the speed, then we keep it that way.

What happens after you sign up for a Fully Managed plan, in the order it happens, with the tools we use and the person you talk to.

How it works

We move you, we fix the speed, then we keep it that way

We migrate the site

Concierge migration by our team. 99 of 100 happen with no downtime window; if one is needed we schedule it after hours. We decommission the old host with you.

Usually within 3 business days

Speed pass on the pages that matter

Caching, images, scripts, database and theme tuned against Google’s thresholds, page by page, starting with the pages visitors land on and the forms and checkouts they use.

First report at day 30

Monitored, maintained, reported

Daily tested updates, offsite backups every two hours, malware scans with cleanup, uptime and vitals monitoring on Fully Managed, and your monthly report. Raise anything, any time.

Ongoing

The migration

You send us the logins. We copy the site to a staging address on our platform, run the checks (forms, checkout, tracking tags, redirects, email), and pick a switch time with you. 99 of 100 migrations happen with no downtime window. Afterwards we help you close the old account.

The speed pass

Caching, images, scripts, database and theme are tuned against Google’s thresholds, page by page, starting with the pages visitors land on and the forms and checkouts they use. You get the before-and-after in your first monthly report.

Updates

Every WordPress, plugin and theme update runs on a staging copy first, with before-and-after screenshots and an error-log check. If anything shifts, it does not deploy, and we look at it by hand.

Monitoring

Uptime checks from five cities with alerts to you and a public status page for your site. Real-user Core Web Vitals for your key pages from Vital Signs Tracker. On Scale and Command, a synthetic checkout or form test every five minutes.

Fixes

Send it in by email or the ticket form. A broken checkout, a contact form that stopped sending, a plugin conflict, a missing call-tracking number. Fix credits are in every Managed plan, with response times by tier staffed 24/7 across three time zones.

The monthly report

One page: uptime and incidents, vitals per key page with a pass or fail, updates applied and rolled back, threats blocked, the tracking check, fixes done, one recommendation. See a sample.