24/7 WordPress hosting support
We are headquartered in Australia and operate 24/7 with staff based across three time zones.
How it works
24/7 live chat
Live chat is staffed 24 hours a day, 7 days a week, from every page of the site and your console.
Tickets
Log a support ticket and track it.
Urgent escalation
A separate form for site down and site broken, so it gets immediate attention.
Knowledge base
Answers to the common jobs, written by the support team.
Which plans include it
| Plan | 24/7 support |
|---|---|
| Basic Managed Hosting | Included |
| Fully Managed Hosting | Included, with a named person |
| Bulk Hosting | Included |
24/7 support FAQ
Do you support email hosting?
Basic email hosting and forwarding is available, but for business email we recommend Google Workspace or Microsoft 365.
What customers say
I worked with Ash who is an amazing guy who quickly made a great plan and helped us fix our site speed. We experienced some issues a few months later after a Wordpress update and he quickly helped us solve those issues. Overall, I’m very satisfied with their service! 🙂
Great work by Ash would highly recommend very fast response times and great customer service
Brendan and Ash are top-notch guys who not only are experts at Wordpress and site speed, but they also know SEO and how site speed plays into it. Brendan got me going and showed me my site’s CRUX reports and other things and setup an action plan for me based on what my site was deficient in. Then Ash stepped in and made the plan a reality! He also had a bunch of insights and recommendations that I’ve never heard before on the various SEO and webmaster blogs. Best of all, my site’s scores are all now in the 90 percentile and we still have the CDN to enable! Also, there was no downtime or anything broken on the site like I was expecting. Great job guys! I will be referring you to my friends and business partners.
More features
Free concierge migration
Our team moves your site for you. 99 of 100 migrations happen with no downtime window.
Read moreSpeed optimisation included
Every migrated site is set up for speed: page caching, lazy loading, image optimisation and Cloudflare.
Read moreUpdates tested before they go live
WordPress, plugin and theme updates are tested on a copy of your site first. If anything changes or errors, it does not deploy.
Read moreOffsite backups every two hours
Offsite backups every two hours, restores from a single file to the whole site, plus your own hourly backups to Dropbox, Drive or S3.
Read moreBusiness grade firewall
Most hosting does not include a firewall. Every site here sits behind one, with brute force protection.
Read moreDaily malware scans, cleanup included
Every site is scanned daily for viruses, hacks and malware, powered by Imunify. If something is found, cleaning it up is included on every plan.
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